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We have scored an average of 2 /10 from 1 reviews from caring people in our community. Read the reviews and let us know what you think!
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Inclusion Plus run Pandanas House and I have posted a review on their page..I will repeat it here as the incident occurred here. The staff rarely read PWD’s profiles and in my case it caused huge pain to my son….
I use to find this service responsible and caring but not anymore. They would not take any responsibility for thickening my son’s drink incorrectly which resulted in him refusing to drink much over two very hot days. He suffered dehydration and severe constipation, resulting in bleeding from the anus. Upon informing them there was no apology, no validation, but rather mimization and disbelief of what I told them. They chose to believe the support worker who obviously was protecting their job, which invalidated the incident. Their suggestions to rectify the situation was to sit me opposite the offender to talk. They had made it very clear they did not believe me, so why would I put myself through this abuse? I found their response as negligent as the incident and doubly traumatic. I was not willing to waste my time filling out complaint forms as they made their stance very clear. I have chosen a faster route to protect others, by reviewing them in places such as this where carers and PWD’s can make their own decisions from what I have written. Such a shame as prior to staff and head of the service changes, we used them regularly and found them excellent. I now have found a fantastic nanny, much cheaper and more consistent and responsible.
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