NDIS Commission Bans Ann Marie Smith’s Care Provider, Police Charge Care Worker

South Australian woman, Ann Marie Smith died earlier this year in what has been described as appalling circumstances. Now The National Disability Insurance Scheme (NDIS) Quality and Safeguards Commission has taken action to ban her care provider, Integrity Care, from providing NDIS-funded supports.

Ann Marie Smith lived with cerebral palsy and died on April 6th aged 54. The circumstances of her death are now the subject of an ongoing investigation.

Separately, South Australian Police have reportedly charged Rosemary Maione with Manslaughter in relation to the death of Ann Marie Smith. 68 year old Rosemary Maione was a paid care worker with Integrity Care.

The NDIS Quality and Safeguards Commission had already fined Integrity Care $12,000 prior to the ban announced on Wednesday.

Major Crime Detective Superintendent Des Bray has noted that police have still been unable to locate any records of treatment for Ann Marie Smith by doctors, nurses and physios since 2014. Police are appealing for a hairdresser named Pat to come forward in relation to the investigation.

NDIS Quality and Safeguards Commissioner Graeme Head stated “Integrity Care was advised in early June 2020 of the intention to revoke the organisation’s registration and to ban it from operating, and was given an opportunity to respond,”.

The revocation of Integrity Care‘s registration as an NDIS provider is stated to take effect as of Friday, August 14th. This will mean Integrity Care will no longer be eligible to provide NDIS funded services and will be effectively banned from supporting agency managed NDIS participants (NDIS participants who manage their funding through the National Disability Insurance Agency).

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  • Estelle Shields
    13/08/2020 at 8:24 pm

    Without knowing the details of the case, I feel concerned that the care worker is taking the blame. She was clearly working without supervision or support from her employer. There must have been a failure in the chain of command and a breakdown in the policies and procedures of the NGO. So now the NDIS has disqualified Integrity Care from providing services. I would have thought that the CEO and any other managerial staff were equally culpable for failing to ensure standards were upheld and quality care delivered.

    • Jamie7
      15/08/2020 at 5:48 pm

      You make a good point Estelle and you are right, unfortunately no one knows all the details of the case at the moment. With the CEO and management and why they have not been charged, it could potentially be that the worker was actively contradicting their orders and misleading them. If that were the case, it might be difficult to find the management culpable.
      The policies and procedures in place were clearly inadequate at preventing Ann Marie’s death, whether they were criminally negligent or not is yet to come out. Hopefully all provider’s will take this as a moment to consider how they can make sure something like this does not happen again.

    • adrian
      18/08/2020 at 5:17 pm

      Hello Everybody, from what I have heard (and it’s only a small piece of the pie) is this company failed to notify the NDIS within 24 hours of the client death, this is a breach of the NDIS guideline, the provider took 14 days, was the provider.

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